Below you’ll find answers to the most common questions guests and hosts ask when using our platform. If you need additional support, our team is always here to help.
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The booking process is quick and straightforward. Most reservations are confirmed instantly, while others may require host approval. In those cases, hosts typically respond within a few hours.
We accept major debit and credit cards, as well as secure online payment options. Availability may vary depending on your location.
If you receive a tax statement, review it carefully and keep it for your records. You may need it for annual tax reporting. For specific tax advice, please consult a qualified professional.
At this time, each reservation must be paid using a single payment method. You can update or change your payment method before completing the booking.
Go to your account settings, open the Payment Methods section, and select the option to edit or remove your saved payment details.
Booking Questions
Yes, you can modify a pending request as long as the host has not yet accepted it. Simply open the reservation and select the option to edit your details.
Open your reservation request and choose Cancel Request. If the host has already accepted, cancellation terms may apply.
Visit your Reservations page in your account dashboard. You’ll see whether your booking is pending, confirmed, cancelled, or completed.
All your reservations are stored in your account under My Bookings. You’ll also receive email confirmation with a direct link.
You are charged once the reservation is confirmed. For instant bookings, payment is processed immediately. For request‑to‑book listings, payment is processed once the host accepts.
Help on your reservations
If a host cancels, you will receive a full refund. You may also be offered alternative options or assistance in finding a new place.
The Resolution Center is where guests and hosts can report issues, request support, or resolve disputes related to a reservation.
Contact your host directly through your reservation messages. Most hosts are happy to help arrange the return of forgotten items.
If the listing offers Instant Booking, you can book without waiting for a response. For request‑to‑book listings, it’s best to wait for the host’s reply or choose another available space.
Open your reservation and select Share Trip. You can send your booking details via email, message, or a shareable link.