1. Introduction
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website. By accessing or using the site, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, profile details, and any information you submit when creating listings or accounts.
- Usage Data: IP address, browser type, device information, pages visited, and interactions with the website.
- Booking & Transaction Data: Payment details, booking history, communication records, and related information.
- Uploaded Content: Photos, descriptions, listings, messages, and any other content you choose to provide.
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Process bookings, payments, and transactions
- Display listings and user‑generated content
- Improve website functionality and user experience
- Communicate with you regarding bookings, updates, or support
- Prevent fraud, misuse, or unauthorised activity
- Comply with legal obligations
4. Legal Basis for Processing (UK GDPR)
We process personal data under the following legal bases:
- Contractual necessity (e.g., managing bookings and accounts)
- Legitimate interests (e.g., improving services, preventing fraud)
- Consent (e.g., marketing communications)
- Legal compliance (e.g., record‑keeping requirements)
5. Sharing Your Information
We may share your information with:
- Service providers (payment processors, hosting providers, analytics tools)
- Other users, when necessary for bookings or communication
- Legal authorities, if required by law
- Third‑party tools, only when essential for operating the website
We do not sell or rent your personal information.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Analyse usage patterns
- Remember your preferences
- Support essential site features
You can manage or disable cookies through your browser settings.
7. Data Storage & Security
We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute protection.
8. Data Retention
We retain personal information only as long as necessary for:
- Fulfilling bookings
- Meeting legal obligations
- Resolving disputes
- Maintaining accurate records
You may request deletion of your data at any time, subject to legal requirements.
9. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Restrict processing
- Object to certain uses
- Request data portability
To exercise these rights, please contact us through the website’s support page.
10. Third‑Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices or content.
11. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the website after changes indicates acceptance of the updated policy.
13. Contact
If you have questions about this Privacy Policy or how your data is handled, please contact us through the website’s support page.